Allport, G. W. (1981) ‘The general and the unique in psychological science’ in Reason, P. & Rowan, J. (eds.) Human Inquiry: a sourcebook of New Paradigm Research Chichester: Wiley

Amor, D. (1999) The E-Business (R)evolution: Living and Working in an Interconnected World London: Prentice Hall

Angelides, M. C. & Agius H. W. (2000) ‘Eight Scenarios of National Information Superhighway Development’ Journal of Information Technology 2000 Vol. 15, pp. 53-67

Argyris, C., Schön, D. & Payne, M. (1995) Organizational Learning II: Theory, Method, and Practice 2^nd ed., Harlow: Addison Wesley

Bakos, Y. (1998) ‘The emerging role of electronic marketplaces on the Internet’ Communications of the ACM 1998 Vol. 41, No. 8, pp.35-42

BBC News Online (2000) ‘Lastminute.com losses mount’ [online] BBC News Online http://news.bbc.co.uk/1/hi/business/735676.stm [Accessed 19 December 2002]

Bennett, B. (2000) ‘Online Retailers Need to Speed Up Delivery’ Australian Financial Review 16 May 2000, p. 44

Bornheim, S. (2001) e-roadmapping: digital strategizing for the new economy Basingstoke: Palgrave

Bryman, A. & Burgess, R. (eds.) (1994) Analyzing Qualitative Data London: Routledge

BSG (2001) ‘Report and Strategic Recommendations’ Broadband Stakeholder Group November 2001 Available for download (21 February 2002) from:
http://www.e-envoy.gov.uk/ecommerce/broadband/bbsgrep_menu.htm

BSI (2003) British Standards Institute [online] http://bsonline.techindex.co.uk/ [Accessed 4 March 2003]

Cairncross, F. (2002) The Company of the Future: Meeting the Management Challenges of the Communications Revolution London: Profile Books

Callahan, C. V. & Pasternack, B. A. (1999) ‘Corporate Strategy in a Digital Age’ Journal of Strategy & Business [online]
http://www.strategy-business.com/press/article/?art=14854&pg=0 [Accessed 6 January 2003]

Carland, J. W., Hoy, F., Boulton, W. R. & Carland, J. A. C. (1984) ‘Differentiating entrepreneurs from small business owners: a conceptualization’ Academic Management Review 1989 Vol. 9, No. 2, pp. 354-359

Carr, N. (ed.) (2001) The Digital Enterprise: How to Reshape Your Business for a Connected World Boston, MA: Harvard Business School Press

Certo, S. C. & Certo, M. W. (2001) Digital Dimensioning: Finding the Ebusiness in Your Business London: McGraw-Hill

Chaffey, D. (2002) E-Business and E-Commerce Management Harlow: Pearson Education

Chaston, I. (2001) ‘The Internet and e-commerce: an opportunity to examine organisational learning in progress in small manufacturing firms?’ International Small Business Journal Vol. 19, No. 2, pp. 13-30

Chen, S. (2001) Strategic Management of e-Business Chichester: Wiley

Colombo, M. G. (2001) ‘Technology-based entrepreneurs: does Internet make a difference?’ Small Business Economics Vol. 16, No. 3, pp. 177-190

Coltman, T., Devinney, T. M., Latukefu, A. & Midgley, D. F. (2001) ‘E-business: Revolution, evolution, or hype?’ California Management Review Autumn 2001, Berkley

Copi, I. & Cohen, C. (1998) Introduction to Logic 10^th ed., London: Prentice Hall        

Cornelius, N. (2001) Human Resource Management, A Managerial Perspective 2^nd ed., London: Thomson Learning

Covey, F. (1999) The 7 Habits of Highly Effective People London: Simon & Schuster

Crainer, S. & Dearlove, D. (eds.) (2001) Financial Times Handbook of Management: the state of the art 2nd Edition, Harlow: Pearson Education

Cromie, S., Stephenson, B. & Monteith, D. (1995) ‘The management of family firms: an empirical investigation’ International Small Business Journal Vol. 13, pp. 11-34

Cunningham, M. (2001) How to Build a Profitable E-Commerce Strategy Cambridge, MA: Perseus Publishing

Currie, W, (2000) The Global Information Society Chichester: Wiley

CyberAtlas (2003) CyberAtlas markets statistics website [online] http://cyberatlas.internet.com/markets/ [Accessed 21 January 2003]

D’Aveni, R. & Gunther, R (1994) Hypercompetition: Managing the Dynamics of Strategic Maneuvering New York: Free Press

Dandridge, T. (2000) ‘High-tech potential? An exploratory study of very small firms’ usage of the Internet’ International Small Business Journal Vol. 18, No. 2, pp. 81-91

Davis, P. S. (2000) ‘Internationalization and organizational growth: the impact of Internet usage and technology involvement among entrepreneur-led family businesses’ Family Business Review Vol. 13, No. 2, pp. 107-120

Davis, S. M. (2001) Lessons from the Future: making sense of a blurred world Oxford: Capstone

De Kare-Silver, M. (2000) e-shock 2000: The electronic shopping revolution: strategies for retailers and manufacturers 2^nd ed., London: Macmillan Business

Drew, S. (2003) ‘Strategic Uses of E-Commerce by SMEs in the East of England’ European Management Journal Vol. 21 No. 1, pp. 79-88

DTI (2003a) ‘Information Age’ Department of Trade and Industry [online] http://www.dti.gov.uk/infoage/index.htm [Accessed 21 January 2003]

DTI (2003b) ‘Small and Medium Enterprise (SME) - Definitions’ Department of Trade and Industry [online]
http://www.sbs.gov.uk/statistics/smedefs.php [Accessed 21 January 2003]

Drucker, P (1974) Management: Tasks, Responsibilities, Practices London: Heinemann

Drucker, P (1999) ‘Beyond the Information Revolution’ Atlantic Monthly October 1999

Earl, M., Frohlich, M., Hammond, K., Suarez, F. & Voss, C. (2002) Second Generation E‑Business: A Situation Report on the Network Economy London: London Business School

Farhoomand A. & Ng, P. (2000) ‘Dell: Selling Directly, Globally’ The case collection of the Centre for Asian Business Cases, University of Hong Kong

Fingar, P. & Aronica, R. (2001) The Death of “e” and the Birth of the Real New Economy Tampa, Florida: Meghan-Kiffer Press

Gabriel, Y., Fineman, S. & Sims, D. (2000) Organizing & Organizations 2^nd ed., London: Sage

Gersick, K. E., Davis, J. A., Hampton, M. M. & Lansberg, I. (1997) Generation to Generation Boston, MA: Harvard Business School Press

Gray, C. (1998) Enterprise and Culture London: Routledge

Greenspan, R. (2003) ‘P2P = Porn2Peer?’ The Big Picture [online] March 2003 http://cyberatlas.internet.com/big_picture/applications/article/0,,1301_2170451,00.html [Accessed 6 March 2003]

Guardian (2000) ‘Galleries go for the virtual show’ Guardian Unlimited [online] 2 March 2000
http://www.guardian.co.uk/Archive/Article/0,4273,3969255,00.html [Accessed 6 Feb 2003]

Han, K. S. & Noh, M. H. (2000) ‘Critical Failure Factors That Discourage the Growth of Electronic Commerce’ International Journal of Electronic Commerce Winter 1999-2000 Vol. 4 No. 2, pp. 25-43

Handy, C. (1999) Understanding Organizations 4^th ed., London: Penguin

Hill, R. & Stewart, J. (2000) ‘Human resource development in small organizations’ Journal of European Industrial Training Vol. 24 No. 2/3/4 pp. 105-117

Huczynski, A. & Buchanan, D. (2001) Organizational Behaviour, An Introductory Text 4^th ed., London: Prentice Hall

Jankowicz, A. D. (2000) Business Research Projects 3^rd ed., London: Thomson Learning

Johnson, G. & Scholes, K. (2002) Exploring Corporate Strategy: Text and Cases 6th ed., Harlow: Pearson Education

Joyce, P. & Woods, A. (2001) Strategic Management: a fresh approach to developing skills, knowledge and creativity London: Kogan Page

Kalakota, R. & Whinston, A. (1997) Electronic Commerce: A Manager’s Guide Harlow: Addison Wesley

Kane, E. (1985) Doing Your Own Research: Basic Descriptive Research in the Social Sciences and Humanities London: Marion Boyars

Kanter, R. M. (2001) Evolve! Succeeding in the Digital Culture of Tomorrow Boston, MA: Harvard Business School Press

Katz, J. A. & Safranski, S. (2003) ‘Standardization in the midst of innovation: structural implications of the Internet for SMEs’ Elsevier Science Ltd Article in Press - available at http://www.sciencedirect.com/

Krug, S. (2000) Don’t Make Me Think: A Common Sense Approach to Web Usability Indianapolis: Macmillan

Lituchy, T. R. (2000) ‘Bed and breakfasts, small inns, and the Internet: the impact of technology on the globalization of small businesses’ Journal of International Marketing Vol. 8, No. 2, pp. 86-97

Liebowitz, S. (2002) Re-Thinking The Network Economy New York: Amacom

National Statistics (2003) ‘Internet Access’ National Statistics [online] http://www.statistics.gov.uk/cci/nugget.asp?id=8 [Accessed 3 February 2003]

NTDA Handbook (2003) The NTDA Directory of the Tyre Industry Aylesbury: National Tyre Distributors Association

Oppenheim, A. N. (1966) Questionnaire Design and Attitude Measurement London: Heinemann

Peters, T. & Waterman, R. (1982) In Search of Excellence London: Harper Collins

Porter, M. (1985) Competitive Advantage: creating and sustaining superior performance New York: Free Press

Rappa, M. (2003a) ‘Business Models On The Web’ Managing The Digital Enterprise [online] http://digitalenterprise.org/models/models.html [Accessed 3 January 2003]

Rappa, M. (2003b) ‘Web Ethics’ Managing The Digital Enterprise http://digitalenterprise.org/ethics/ethics_text.html Viewed 14 December 2002

Rayport, J. & Jaworski, B. (2000) e-Commerce Maidenhead: McGraw-Hill

Riemenschneider, C. K., Harrison, D. A. & Mykytyn Jr., P. P. (2003) ‘Understanding IT adoption decisions in small business: integrating current theories’ Information & Management Vol. 40, pp. 269-285

Riggins, F. J. (1999) ‘A Framework for Identifying Web-Based Electronic Commerce Opportunities’ Journal of Organizational Computing and Electronic Commerce Vol. 9 No. 4, pp. 297-310

Robinson, T. (2002) ‘Lasting Benefits of the Dot-Com Bubble’ E-Commerce Times [online] 15 July 2002 http://www.ecommercetimes.com/perl/story/18570.html [Accessed 19 December 2002]

Sadowski, B. M. (2002) ‘Strategic use of the Internet by small- and medium-sized companies: an exploratory study’ Information Economics and Policy Vol. 14, No. 1, pp. 75-93

Sawhney, M. & Zabin, J. (2001) The Seven Steps to Nirvana: Strategic Insights into e-Business Transformation London: McGraw-Hill

Schön, D. A. (1983) The Reflective Practitioner London: Temple Smith

Selltiz, C. S., Wrightsman, L. S. & Cook, S. W. (1981) Research Methods in Social Relations London: Holt, Rinehart & Winston

Smith, P. R. & Chaffey, D. (2002) eMarketing eXellence: The Heart of eBusiness Oxford: Butterworth-Heinmann

Somerset Archive (2002) ‘The Neolithic Period: The First Settlers’ Somerset Archive and Record Service [online] http://www.somerset.gov.uk/archives/ASH/neolith.htm [Accessed 18 December 2002]

Storey, D. J. (1994) Understanding the Small Business Sector London: Routledge

Streitfeld, D. (2000) ‘At eToys Site, It’s Service With A Nervous Smile’ Washington Post [online] December 3, 2000 http://www.washingtonpost.com/ac2/wp-dyn?pagename=article&node=&contentId=A11457-2000Dec1 [Accessed 18 December 2002]

Time (2000) ‘Taking The Long View: Space travel gave us a new look at earth. Now we need a new sense of time’ Time Magazine Online Spring 2000
http://www.time.com/time/classroom/glencoe/ourworld2002/unit_1_3.html [Accessed 16 Dec 2002]

Travers, M. (2001) Qualitative Research Through Case Studies London: Sage

Turban, E., King, D., Lee, J., Warkentin, M. & Chung, H. M. (2002) Electronic Commerce:  A Managerial Perspective International Edition, London: Prentice Hall

Turner, C. (2000) The Information E-conomy London: Kogan Page

Turner, C. (2002) Paths to Succeed: Developing Entrepreneurial Thinking London: Texere Publishing

Tyre Trade News (2003) ‘Pirelli tyre test’ Tyre Trade News Jan/Feb 2003, p. 22

UK Broadband Task Force (2003) Broadband in the UK [online] http://www.broadband.gov.uk/html/broadband_in_the_uk/index.html [Accessed 3 February 2003]

Walczuch, R., van Braven, G. & Lundgren, H. (2000) ‘Internet adoption barriers for small firms in the Netherlands’ European Management Journal Vol. 18, No. 5, pp. 561-572

Webb, B. & Sayer, R. (1998) ‘Benchmarking small companies on the Internet’ Long Range Planning Vol. 31, No. 6, pp. 815-827

Weill, P. & Vitale, M. R. (2001) Place to Space: Migrating to eBusiness Models Boston, MA: Harvard Business School Press

Weintraub, A. (2001a) ‘eToys Proves a Brand Isn’t Everything’ Business Week 2 February 2001 http://www.businessweek.com/bwdaily/dnflash/feb2001/nf2001022_414.htm [Accessed 14 December 2002]

Weintraub, A. (2001b) ‘How eToys Could Have Made It’ Business Week 9 February 2001 http://www.businessweek.com/bwdaily/dnflash/feb2001/nf2001029_345.htm [Accessed 14 December 2002]

Yin, R. K. (1994) Case Study Research: Design and Methods 2^nd ed., London: Sage